The Customer Service & Administration Generalist (CSAG) position is responsible for a broad range of responsibilities including customer service, administration, program management, and various analyses. Working with the Finance & Administration Department, this position will assist with a range of projects and tasks, including but not limited to: customer service, accounting functions such as billing and accounts payable, implementation of programs, data management, and ad hoc analyses. The depth and breadth of analytical assignments will correspond with experience and aptitude. The Customer Service & Administration Generalist position will play an important role in fulfilling the District's Strategic Plan. This position requires a person who can work creatively, resourcefully, and independently. They will be deliberate about teamwork and professionalism, being flexible and a good listener, and being able to express ideas and exercise good judgement in analyzing situations and making decisions. They will have the strong technical and interpersonal skills and experience necessary to assist in implementing the Strategic Plan goals and objectives of the District, upholding CVWD's values statement, and promoting communication and collaboration across departments.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Establishes and maintains cooperative working relationships with co-workers, customers, and other stakeholder; Receives, processes, and responds to customer service requests in person, by phone, and virtually, resolving a variety of issues related to accurate meter readings, high consumption, delinquent accounts, turn-ons/offs, improper billings etc.; Receives and processes customer billing payments; Conducts the full suite of accounts payable; Utilizes understanding of the financial and customer information software systems to implement related programs and improve business processes; Provides administrative support as needed - e.g. presentation preparation, program management and implementation, program and/or regulatory research etc. Provides various analyses as requested - e.g. data management and analysis, benefit-cost analyses, breakeven analysis, trend analysis etc. Maintains and upholds the District's Values Statement and upholds proper work safety standards; Performs other and related duties as assigned. The successful candidate will reflect the District's core values as shown in the Strategic Plan. In addition, the following generally describes the knowledge and ability required to enter the job and/or be learned within a reasonable period of time in order to successfully contribute to the District's mission and vision.

Experience, Education, Licenses :

Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be considered qualifying. A typical way to obtain the knowledge and abilities would be:

Education:

Associate's or Bachelor's degree from an accredited college or university with major course work in a related field is required.

Driver License :

Possession of a valid California Class C Driver License may be required at the time of appointment. Failure to obtain or maintain such required license(s) may be cause for disciplinary action. Individuals who do not meet this requirement due to a physical disability will be considered for accommodation on a case-by-case basis. Possession and proof of a driving record free of multiple or serious traffic violations or accidents for two (2) consecutive years.

Physical Demands and Working Environment :

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment :

Standard office setting; exposure to computer screens; extensive interaction with District staff and the public. Up to 10% to 20% work time spent outside and exposed to the sun.

Physical :

Incumbents require sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of computer keyboard; pull, lift and/or carry light to moderate amounts of weight; bend, stoop, kneel, and crawl; ability to verbally communicate to exchange information.

Vision :

See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate assigned equipment.

Hearing :

Hear in the normal audio range with or without correction.

Hours :

Irregular or extended work hours are occasionally required.