Customer Service Representative (DME) Advanced Pharmacy Solutions Laguna Hills, CA Job Details Full-time $20 - $25 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Flexible schedule Life insurance Paid sick time Qualifications Teamwork Phone communication In-person customer service English High school diploma or GED Clinical data entry Attention to detail Organizational skills Quality data entry Customer data entry Full Job Description Advanced Pharmacy Solutions ( APS ) is seeking a dependable and patient-focused Customer Service Representative to support our Durable Medical Equipment (DME) team. We welcome individuals who bring meaningful value and a commitment to exceptional performance. If you share that drive and want to make a direct impact in healthcare, we encourage you to apply and grow with us. Position Summary This is a great opportunity for someone looking to grow in healthcare administration within a supportive, team-oriented environment. We value reliability and the willingness to learn. The ideal candidate is organized, responsive, and comfortable working in a fast-paced environment. Key Responsibilities Answer incoming calls promptly and route to the appropriate team member Assist patients with questions about medical supplies orders Support case managers and internal team members with order coordination Help walk-in customers with professionalism and care Process monthly reorders, including order placement and shipment tracking (FedEx) Prepare completed orders for billing Track prescription renewals and authorizations Enter new patient information and maintain organized documentation Scan and organize documentation Assist with additional administrative tasks as needed Required Education and Experience HS Diploma or equivalent Strong communication and phone skills Detail-oriented with strong organizational abilities Comfortable using computers and entering data accurately Ability to manage time and follow through on tasks Bilingual (English/Spanish) preferred Healthcare, pharmacy, DME experience, a plus Work Schedule In-person Monday through Friday; day shift Overtime as needed

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer Service (in-person or phone): 1 year (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Laguna Hills, CA 92653 (Required)

Work Location:

In person