Customer Service Representative (Construction / Site Services)

Customer Service Representative (Construction / Site Services) Lake Elsinore, CA Job Details Full-time $18.50 - $21.00 an hour 5 days ago Qualifications Phone answering Teamwork Sales Phone call backs Customer service Customer inquiry handling Problem-solving Typing Account management File organization Full Job Description Overview Join our dynamic team as a Customer Service Representative specializing in Construction and Site Services! In this energetic role, you will be the frontline ambassador, providing exceptional support to clients, contractors, and internal teams. Your proactive approach will ensure smooth communication, efficient problem-solving, and outstanding customer satisfaction across construction projects and site operations. This position offers a fantastic opportunity to develop your project management and account management skills while working in a collaborative environment. If you thrive on building relationships, solving challenges with enthusiasm, and contributing to successful project outcomes, we want to hear from you! Duties Serve as the primary point of contact for clients, contractors, and site personnel, addressing inquiries promptly and professionally Manage customer accounts using Customer Relationship Management (CRM) tools to track interactions and project details Coordinate with project teams to ensure customer needs are met throughout all phases of construction or site services projects Support sales efforts by providing product information, scheduling service appointments, and assisting with contract renewals Analyze customer feedback and service data to identify opportunities for process improvements and enhanced client satisfaction Maintain detailed records of customer interactions, project statuses, and service requests in compliance with company standards Qualifications Proven experience in customer service within construction, site services, or related industries is preferred Strong project management skills with the ability to coordinate multiple tasks simultaneously Familiarity with CRM Softwares & platforms for customer and project management Excellent communication skills—clear, active listening, and professional written correspondence Knowledge of sales processes and account management strategies to foster long-term client relationships Analytical skills to interpret data related to customer satisfaction, sales trends, and service performance Background in financial services or marketing is a plus but not required Ability to work independently while collaborating effectively within a team environment Join us in delivering outstanding service that keeps construction projects on track! This role offers the chance to grow your expertise in customer service while making a tangible impact on our clients' success. We're committed to supporting your professional development every step of the way!

Pay:

$18.50 - $21.00 per hour

Experience:

Customer service: 3 years (Preferred)

Work Location:

In person