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Hometown Equity Mortgage dba theLender

Customer Service Representative- Receptionist

Pay: $22–$24/hr

Posted: 6 weeks ago

Location: Lake Forest, CA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/26/2026

Career Insights for Customer Service Representative (General)

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Based on California data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

Customer Service Representative I Entry Level

RESPONSIBILITIES

Contact borrowers via phone and/or email regarding mortgage servicing of loan. Review insurance mail received in office. Maintain satisfactory work efforts in multiple queues based on specified requirements. Ensure compliance with industry regulations, ethical standards, and company policies throughout the collections process. Validate loan documentation to ensure highest level of accuracy. Provide excellent customer service to customers. Meet or exceed defined department goals and metrics. Other duties as assigned.

QUALIFICATIONS/REQUIREMENTS

1-3 years of customer service experience. Track record of over-achievement. Strong phone contact handling skills and active listening. Customer oriented ability to adapt/respond to different types of characters. Ability to multi-task, prioritize and manage time effectively. Effective communication and negotiation skills. Exceptional problem solving and persuasive skills. Sense of urgency. Time management. Fluency in Spanish preferred (not required). High school diploma or equivalent. Compensation $22.00-$24.00 per hour Why You'll Love Working at the

Lender:

Top Workplace - Voted by our employees for 7 years in a row. Fun, inclusive, and growth-minded company culture. Comprehensive benefits package including medical, dental, vision, 401(k), gym reimbursement, and more!

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Lake Forest, CA 92630

Work Location:

In person

Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What customer service channels have you worked in (phone, chat, email, in-person)? How many years of experience do you have in a customer-facing role, and in what industries? Are you familiar with outlook and Microsoft Office? What was the volume of customer interactions you typically handled per day or shift (calls, tickets, chats)? What drew you to customer service as a career path? Ability to

Commute:

Lake Forest, CA 92630 (Preferred)

Work Location:

In person