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AL
AdvantageFirst Lending
Entry-Level Mortgage Banker (CSR)
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
About us AdvantageFirst Lending Inc. has been in business since 2014. Simply put - AdvantageFirst is thriving in a time where most mortgage lenders are struggling to get by. How? We think differently, we do things differently and most importantly, we put HUGE emphasis on hiring the right people. What sets us apart is our team. As a family run business, making sure we maintain an amazing culture is at the heart of everything we do. What we're looking for This role is hired as a Customer Service Representative (CSR). High performers are trained and promoted into Loan Officer roles. We are seeking a motivated and ambitious employee to join our vibrant, record-breaking team. This is an excellent opportunity for individuals with limited experience who aspire to work in the financial services. As a Junior Mortgage Banker , you will work closely with our licensed Loan Officers delivering exceptional customer experience. You will receive comprehensive training and mentorship to develop the necessary skills and knowledge to excel in the lending industry. Responsibilities Manage inbound and outbound calls (no cold calls). Gather and verify information from clients while developing strong relationships and providing amazing customer service. Maintain compliance with relevant regulations and company policies. Participate in regular training sessions and educational programs to expand knowledge of customer service, sales and loan origination procedures. Qualifications Effective verbal and written communication skills (required) Proficiency in using MS Office Suite (required) Strong desire to learn and grow within the lending industry (required) 2-years sales experience (preferred)
Job Type:
Full-time Pay:
$25.00 per hourBenefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insuranceEducation:
Bachelor's (Preferred)Experience:
Sales:
2 years (Preferred) Ability toCommute:
Lake Forest, CA 92630 (Required)Work Location:
In personBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance