Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Experience Specialist
Job
Robert Half
Lathrop, CA (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
41
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are looking for a customer-focused detail-oriented individual to support positive client interactions for a non-profit organization in Lathrop, California. This Long-term Contract opportunity is ideal for someone with at least 2 years of experience who can communicate clearly, resolve concerns efficiently, and deliver attentive service across email and other channels. The role suits a detail-oriented individual who is comfortable using Microsoft Office applications, applying basic math skills, and assisting both English- and Spanish-speaking customers.
Responsibilities:
- Respond to customer questions and service requests through email and other communication channels with professionalism and accuracy.
- Guide clients through routine issues, providing clear solutions that improve satisfaction and strengthen the overall customer experience.
- Maintain organized records of interactions, updates, and follow-up actions using standard office tools and internal tracking methods.
- Support Spanish-speaking customers by delivering clear communication and ensuring they receive timely assistance.
- Review customer information carefully, complete basic calculations when needed, and process service-related details with accuracy.
- Partner with internal team members to address concerns, share updates, and help create a consistent support experience.
- Monitor recurring customer issues and communicate trends or service gaps to help improve ongoing support processes.