Customer Service Representative

•Technical Support (Seasonal)

Location:

Lathrop, CA (On-site)

Pay:

$20.00

•$21.00 per hour

Job Type:

Temporary, Seasonal Schedule:

Monday

•Friday, shifts between 7:00 AM and 8:00 PM

•Starting December 10th. About the Role Bolt Staffing is hiring Customer Service Representatives with technical support experience for a seasonal assignment in Lathrop, CA. You'll support a well-established software company that leads the market in professional tax software. You'll help users by phone, through work orders, and on the help desk, troubleshoot software and hardware issues, and make sure every customer leaves with their problem solved. This role fits you if you have call center, help desk, or tech support experience, enjoy solving problems, and want steady seasonal work through tax season. What You'll Do Answer incoming help desk calls, work orders, and support tickets professionally and courteously Build rapport with customers and ask the right questions to identify the problem Troubleshoot technical issues using diagnostic tools, knowledge bases, FAQs, software updates, and drivers Perform hands-on fixes, including software installation, upgrades, file backups, and system configuration Document each ticket from first contact through resolution Test solutions to confirm issues are fully resolved Follow up with customers after resolution to confirm satisfaction Learn the software and hardware the organization supports Handle other related duties as needed What You Bring Customer service experience in a call center, help desk, or support environment A friendly, personable, solution-focused approach Working knowledge of computer hardware and desktop operating systems (Windows, macOS) Strong troubleshooting and problem-solving skills The ability to explain technical information clearly to non-technical users Experience with software maintenance or testing (preferred) Comfort multitasking in a fast-paced environment Interest in building your technical support skills Benefits Weekly pay Health insurance available About Bolt Staffing Bolt Staffing connects people with meaningful work across Northern California. We are an equal opportunity employer, and we encourage applicants of all backgrounds to apply. If you don't meet every requirement, apply anyway. We'd still like to hear from you. Job #128162

Pay:

$20.00

•$21.00 per hour

Benefits:

Health insurance

Work Location:

In person