Customer Service Representative Lodi, California Schedule:

7:00 AM - 7:00 PM; Must have flexibility to work any day of the week, including holidays

Pay:

$20.00 per hour

Role Summary:

Provide technical and customer support to tax professionals via phone and remote connectivity software in a support office setting. Efficiently handle multiple inbound calls while demonstrating strong communication skills, technical proficiency, and flexibility to accommodate weekend work as needed.

Core Responsibilities:

Manage incoming calls from tax professionals requesting technical assistance Support navigation, configuration, and error resolution for tax support services Take detailed notes and convey information clearly to clients during calls Utilize remote connectivity software to troubleshoot and resolve client issues Prioritize urgent requests and manage multiple calls simultaneously Adhere to established support processes and documentation standards Maintain professionalism and stellar customer service during interactions Support team collaboration to ensure timely issue resolution

Must-Have Qualifications:

Strong phone and customer service skills Basic computer skills, including email, web browsers, and file system navigation Flexibility to work weekends and holidays as required Ability to handle multiple calls and support areas such as navigation, configuration, and error resolution

Pay:

$20.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Work Location:

In person