Find & Apply For Customer Service Representative Jobs in Lodi, California

Social Services Representative, Advanced Blue Shield of CA United States, California, Lodi Oct 16, 2026 Your Role The Social Service Representative, Advanced will report to the Supervisor, Social Services. In this role you will be providing telephonic social services support and resource referrals for Blue Shield Promise members, in addition to administrative support to the Social Services Management Team. The Social Services Representative, Advanced regularly reaches out to members and/or family members with the goal of assessing social service needs and coordinating support aimed towards improving member quality of care. The Social Services Representative, Advanced, coordinates with team members and other internal departments, as well as providing the first line of telephonic response for incoming calls to the Social Services department. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. Your Knowledge and Experience Requires a High School diploma or GED or 1 year of additional relevant experience in lieu of a diploma

Requires 5 years of relevant experience

Demonstrated 2 years of experience with Medi-Cal managed care including Cal MediConnect and Medicare

Applied broad knowledge of operational systems and practices gained through experience and/or education

Bachelor's Degree in Social Work or equivalent preferred

Proficient skills with computer programs, including Microsoft Excel, Outlook, Word, and PowerPoint

Excellent communication skills both orally and in writing

Knowledge of health disparities in diverse communities

Effective time management skills and ability to define and act on priorities amid multiple responsibilities

Experience working with Medi-Cal populations preferred

Bilingual Spanish speaking preferred Hybrid Virtual Work This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need. Notify me of jobs like this