Customer Service Representative - Seasonal (CA) The Gifting Company - 3.4 Lodi, CA Job Details Part-time | Full-time $17 an hour 8 days ago Benefits Paid time off Qualifications Live chat Customer records maintenance Managing customer accounts Customer relationship building Email customer support Texting/chatbox tools Account maintenance Phone communication Computer literacy Customer order taking Logistics customer service Client rapport building Research Incident Escalation Refund processing Post-sales issue resolution High school diploma or GED Task prioritization Customer engagement Typing Order issue resolution Communication skills Entry level Office phone management Customer data entry Full Job Description Customer Service Representative - Seasonal Duties and Responsibilities Answer incoming calls, assist with product questions, place orders, order tracking Update customer information, detail updates on customer orders/files Pinpoint customer requests, research every issue and provide solutions and/or alternatives on case-by-case basis Correspond via phone/email/live chat Create positive customer relationships by engaging and taking the time to listen Document customer complaints on web-based log Monitor system to ensure orders are scheduled and printed by specific times Issue online credits/refunds when needed Skills and Qualifications Proficient computer/typing skills Pleasant phone personality and strong communication skills Able to remain professional when dealing with upset customers and stressful situations Excellent multi-tasking skills/ability to manage time efficiently Good judgment capabilities in identifying escalated priority issues

Schedule:

Seasonal Temporary only (approx. 8-10 weeks) Available to work Christmas Eve Flexible shifts available (part-time and full-time) between the hours of: 7am-7pm (Monday-Friday)

Job Type:

Seasonal Rate of Pay- $17 THE

GIFTING COMPANY

is an Equal Opportunity Employer- Minorities, Females and veterans are encouraged to apply. To be supplied

Pay:

$17.00 / hour

Benefits:

Paid time off

Job Type:

fulltime, parttime

Schedule:

8 hour shift Monday to Friday Holidays Day shift

Education:

High school degree Work location: On-site California. 6011 E Pine St, Lodi, CA, 95240