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Service Advisor
Job
DISCOVER RV
Lodi, CA (In Person)
$75,000 Salary, Full-Time
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Job Description
RV Service Advisor Position Summary Discover RV is seeking a customer-focused, organized, and motivated Service Advisor to join our growing team. The Service Advisor serves as the primary liaison between customers and the service department, ensuring a positive service experience from appointment scheduling through vehicle delivery. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment. Bilingual Spanish-speaking candidates are highly encouraged to apply. Responsibilities Greet customers and assist with service, warranty, maintenance, and repair needs. Schedule service appointments and accurately document customer concerns. Create and maintain repair orders, ensuring all information is complete and accurate. Communicate with technicians regarding diagnostics, repair status, and completion timelines. Provide customers with estimates, repair recommendations, and updates throughout the repair process. Coordinate warranty claims and manufacturer authorization when required. Review completed repairs with customers and explain services performed. Process customer payments and ensure proper documentation is completed. Follow up with customers to ensure satisfaction and address any concerns. Maintain communication between customers, technicians, parts department, and management. Assist in achieving department sales and customer satisfaction goals. Keep service records organized and up to date. Support dealership operations with a positive, team-oriented attitude. Qualifications Previous experience as a Service Advisor, Service Writer, or customer service professional preferred. RV, automotive, marine, powersports, or trailer industry experience is a plus. Strong verbal and written communication skills. Excellent organizational and time management abilities. Ability to multitask and prioritize in a fast-paced environment. Basic computer skills and experience with dealership management software preferred. Professional appearance and customer-first mindset. Valid driver's license and insurable driving record. Bilingual English/Spanish preferred. What We Offer Competitive compensation package Performance-based bonus opportunities Paid vacation and holidays Health benefits Ongoing training and career development Supportive family-owned work environment Long-term career growth opportunities About Discover RV Discover RV is a family-owned dealership committed to providing exceptional customer service in RV sales, service, parts, and storage. We take pride in building lasting relationships with both our customers and our employees. We are looking for individuals who value teamwork, integrity, accountability, and a commitment to excellence. If you're passionate about helping customers and want to build a long-term career with a growing company, we'd love to hear from you.