We are seeking an experienced Client Services Coordinator to support patient access and clinical operations in a busy healthcare environment. This position coordinates patient services throughout the continuum of care, including scheduling, referrals, insurance verification and authorizations, patient registration, admissions and discharges . The ideal candidate has a strong healthcare administrative background and is comfortable working directly with patients, physicians, nurses, case managers, payers, billing teams, and other healthcare professionals.

HARD REQUIREMENTS

— Candidates Must Meet ALL Candidates who do not meet the following requirements will not be considered: 3+ years of experience working in a healthcare/medical office setting Working knowledge and hands-on experience with electronic patient scheduling/registration systems Experience obtaining insurance authorizations Working knowledge of BOTH commercial and government health insurance plans Strong Microsoft Excel skills Excellent computer skills in a Microsoft Windows environment, including: Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook Microsoft Access Current BLS certification Ability to communicate effectively in English, including reading, writing, and speaking

Important:

Insurance verification alone does not satisfy the authorization requirement. Candidates must have actual experience obtaining/processing insurance authorizations . Key Responsibilities Coordinate patient scheduling, referrals, screening, processing, authorizations, admissions, and discharges. Schedule patient appointments and coordinate services with physicians, nurses, case managers, and other healthcare professionals. Obtain and verify patient insurance information and assist with required insurance authorizations. Enter patient demographics and insurance information accurately into electronic scheduling and registration systems. Check patients in and out and ensure established procedures are followed for scheduling, registration, telephone communication, and chart preparation. Coordinate patient referrals and assist with screening patients for admission to the department or center. Communicate with physicians, nursing staff, case managers, and other departments regarding patient admission and scheduling. Communicate clinical and conference updates to external case managers to support appropriate utilization and payment for services. Support the case management team by contacting appropriate healthcare professionals, patients, payers, and other parties. Answer incoming telephone calls and ensure required calls are returned promptly. Collect patient co-payments and collaborate with billing and case-management personnel regarding insurance verification and financial information. Prepare reports for management to track clinical and financial measures. Perform data entry into required databases and systems. Assist patients and family members with questions and concerns while maintaining a professional and service-oriented environment. Provide back-office support when needed, including rooming patients and taking vital signs . Follow appropriate infection-control procedures. Maintain accurate patient charts and documentation. Maintain department procedures and administrative documentation. Protect patient confidentiality and follow HIPAA requirements. Perform other administrative and patient-support duties as assigned. Preferred Qualifications The following are preferred but are not hard requirements : Associate degree or higher Previous supervisory experience Bilingual English/Spanish Strong healthcare customer-service background Experience working with case management, patient access, referrals, admissions, or registration

Pay:

$25.00 - $34.00 per hour

Experience:

working in a healthcare/medical office setting: 3 years (Required) electronic patient scheduling/registration systems: 1 year (Required) insurance authorizations: 1 year (Required) BOTH commercial and government health insurance plans: 1 year (Required) excel and word: 2 years (Required)

Work Location:

In person