Customer Service Representative CSR / Trucking Industry / LA-LB PORT Transforming Great Destinations - 1.0 Long Beach, CA Job Details Full-time $28 - $30 an hour 2 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Spanish Teamwork Sales needs analysis English Attention to detail Desktop applications Customer support Typing Productivity software Quality data entry Customer data entry Full Job Description Job Overview If you are bilingual (English - Spanish) and you have experience in the Trucking Industry (3-5 Years preferred), managing terminals websites (making port appts for loads and empties), we encourage you to apply and Join our dynamic team as a Customer Service Representative (CSR). Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative with experience in the Port Trucking Industry to join our team. The ideal candidate will excel in providing exceptional customer support, ensuring a positive experience for all customers. This role involves effective communication, data entry, and the ability to handle various customer inquiries through multiple channels. Duties Receive and Entry Delivery Orders to Fleet Manager (we will train how to use this program). Provide daily status of containers to the assigned customers Checking Containers Availity on LB/LA Terminals websites Create Pick Up and Return Port Appointments Coordinate accurately Delivery Appointments with Customers to avoid Dry Runs that creates Extra Costs to our company (Looses) Coordinate Empty or Load Pick up with Customers in a timely manner, Create Empty Return appointments. Provide outstanding customer service by addressing inquiries and resolving issues promptly and professionally. Engage in outbound calling to follow up on customer concerns and promote services. Utilize strong phone etiquette to communicate effectively with clients, ensuring clarity and understanding. Perform data entry tasks accurately to maintain up-to-date customer records. Collaborate with team members to enhance the overall customer experience through effective communication and teamwork. Requirements

PROVEN EXPERIENCE

in customer service within the trucking or logistics industry is highly preferred. Bilingual English and Spanish. Strong computer skills, including proficiency in Microsoft Office applications, Google Sheet and Google Voice. Excellent communication skills, both verbal and written. Ability to perform data entry tasks efficiently with attention to detail. Strong analysis skills to assess customer needs and provide appropriate solutions. Typing proficiency is essential for accurate data entry tasks.

Pay:

$28.00 - $30.00 per hour Expected hours: 45.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person