A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative - Bilingual (Spanish/English) Barksdale School Portraits - 3.7 Los Alamitos, CA Job Details Seasonal | Full-time $18 - $20 an hour 1 day ago Benefits Referral program Qualifications Bilingual Microsoft Word Spanish Microsoft Excel Interpersonal skills English High school diploma or GED Attention to detail Conflict management Quality data entry Time management Customer data entry Full Job Description About Pictures With Class Pictures With Class by Barksdale is a local, family-owned school photography and yearbook company with offices nation-wide! Our Los Alamitos, CA office has multiple openings for Full-Time Seasonal Bilingual (Spanish/English) Customer Service Representatives. This is a great fit for someone who is dependable, detail-oriented, and enjoys hands-on work in a team environment. If you take pride in accuracy, like staying organized, and want predictable seasonal work with defined busy seasons, we'd like to meet you.
Position Summary:
Deliver outstanding customer support through phone, email, live chat, and service tickets while helping customers resolve questions and concerns with professionalism and care. This seasonal role offers a valuable opportunity to build customer service expertise, work alongside a supportive team, and make a meaningful impact during our busy season in a dynamic, customer-focused environment.
Predictable school-year seasons:
fall and spring busy seasons, with time off during summer and between seasonal production periods Meaningful work: help families and schools receive portrait orders accurately and on time Team environment: work with people who care about quality, accuracy, and getting the job done right Returning seasonal opportunities: dependable team members may be invited back for future seasons based on performance and business needs Key Responsibilities Respond to customer calls, emails, chats, and support tickets. Resolve inquiries, complaints, and service issues accurately and efficiently. Use active listening and problem-solving skills to identify customer needs and provide solutions. Document customer interactions accurately in company systems. Meet quality, productivity, and customer satisfaction goals. Promote products and services when appropriate. Collaborate with team members and departments to resolve concerns. Participate in training and follow company policies and procedures. What makes someone successful here Strong attention to detail Reliable attendance and punctuality Ability to stay focused while doing repetitive, accuracy-based work Comfortable standing, walking, bending, sorting, and moving portrait-order materials during a shift Basic reading, counting, and organizational skills Positive attitude and willingness to help teammates Ability to follow written and verbal instructions Pride in doing quality work Schedule and season This is a seasonal position during our busiest school-photo production periods: Monday to Friday 8:00am to 4:30pm ; weekends and overtime available when needed Fall season: September through mid-December Spring season: March through early June Qualifications High School Diploma or GED required. Customer service or call center experience preferred. Excellent verbal and written communication skills. Strong customer service, conflict-resolution, and problem-solving abilities. Proficiency with computers and data entry (Must be proficient in Microsoft Word & Excel) Strong organizational, time management, and multitasking skills. Ability to remain professional in a fast-paced environment. How to apply Apply with your resume or a brief summary of your work experience. Pictures With Class by Barksdale is an equal opportunity employer. We welcome dependable, detail-oriented applicants from all backgrounds and career stages. Visit our website www.pictureswithclass.com for more information!
