Customer Service Representative (CSR) Commercial Insurance Support

Customer Service Representative (CSR) - Commercial Insurance Support Infinite Risk Management & Insurance Solutions Encino, CA Job Details Full-time $23 - $27 an hour 1 day ago Benefits Paid holidays Health insurance Opportunities for advancement Flexible schedule Qualifications Teamwork Interpersonal skills Property & Casualty License Administrative experience Office experience Full Job Description About Us At Infinite Risk Management & Insurance Solutions, we're rewriting the rules of the insurance industry. Led by a modern millennial leadership team, our company thrives on innovation, collaboration, and exceptional customer service. We specialize in commercial insurance solutions for transportation and freight companies across the country while creating a fast-paced, supportive workplace where employees can grow professionally and personally. We're currently looking for a reliable, organized, and customer-focused Customer Service Representative (CSR) to support our Commercial Insurance department and help deliver an outstanding client experience. What You'll Be Doing Connect & Assist Answer inbound client calls professionally and efficiently while assisting with billing questions, onboarding support, payment reminders, and general policy-related inquiries. Support Client Onboarding Assist newly bound commercial insurance clients through the onboarding process by helping collect documents, coordinating with carriers, and ensuring accounts are properly set up. Assist Account Managers Work closely with Account Managers and Producers to support existing clients, assist with follow-ups, manage administrative tasks, and help maintain strong client relationships. Manage Client Payments Contact clients regarding bounced payments, missed payments, or payment reminders while maintaining professionalism and strong customer service. Inbox & Administrative Support Assist with inbox management, client follow-up emails, updating notes in Salesforce, and organizing internal servicing requests. Learn & Grow Gain hands-on experience within the commercial insurance industry while developing skills in client servicing, operations, onboarding, and account support. Responsibilities Answer inbound client calls and provide excellent customer service Assist clients with onboarding and account setup processes Support Account Managers with servicing tasks and client communication Contact clients regarding payment reminders or returned payments Assist with billing-related questions and direct inquiries appropriately Update client information and notes in Salesforce and internal systems Manage incoming emails and assist with inbox organization Coordinate with internal departments and insurance carriers as needed Collect required onboarding documentation from clients Maintain professionalism and urgency while assisting clients What You Bring To The Table Experience 1+ year of customer service, administrative, call center, or insurance office experience preferred Commercial insurance experience is a plus but not required Skills Excellent verbal and written communication skills Strong organizational and multitasking abilities Comfortable handling phone calls throughout the day Positive attitude with strong problem-solving skills Ability to work in a fast-paced office environment Tech-savvy and able to quickly learn new systems and software Software Experience Experience with the following is a plus: Salesforce Microsoft Office Google Workspace QuickBooks Licensing Property & Casualty License is a plus but not required Willingness to obtain an insurance license in the future is encouraged Why You'll Love Working With Us We work hard, but we also know how to keep things positive and collaborative. Modern Office Environment Work from our newly updated Encino office in a professional but casual atmosphere. Team Culture Enjoy team lunches, office celebrations, holiday gatherings, and a supportive environment where your work matters. Growth Opportunities We believe in promoting from within and providing opportunities for career advancement into servicing, operations, account management, or licensed insurance roles. Supportive Leadership Work alongside a collaborative leadership team focused on mentorship, innovation, and employee growth. Benefits Health Insurance (after probationary period) Paid Time Off Paid Holidays Paid Parking Direct Deposit Payroll Flexible Schedule Expense Reimbursement How To Apply Ready to grow your career with Infinite Risk Management & Insurance Solutions? We'd love to hear from you. Please submit your resume or email it directly to our in-office recruiter:

Pay:

$23.00 - $27.00 per hour

Work Location:

In person