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Outbound Customer Service Representative

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Daiso USA

Manteca, CA (In Person)

Full-Time

Posted 3 weeks ago (Updated 1 day ago) • Actively hiring

Expires 6/16/2026

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Job Description

Responsible for supporting outbound customer communications related to order status, shipping updates, and issue resolution through non-phone channels, while coordinating closely with warehouse operations. Communicate with customers via email, messaging platforms, or internal systems regarding order status, delays, and shipment updates.
  • Coordinate with warehouse team on order fulfillment, inventory, and shipping timelines.
  • Provide accurate information on orders, tracking, and product availability.
  • Document customer interactions and updates in company systems.
  • Resolve basic order or shipping issues or escalate when needed.
  • Verify order details to ensure accuracy before shipment.
  • Support outbound operations by aligning communication with shipping schedules.
  • Follow company policies, safety guidelines, and communication standards. Strong written communication skills.
  • Basic computer skills (order management systems, email, data entry).
  • Attention to detail and ability to multitask.
  • Problem-solving and customer-focused mindset.
  • Reliable and punctual. Prior customer service, administrative, or warehouse support experience preferred.
  • Experience with order management or shipping systems is a plus.

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