Required Education

• High School Diploma or EquivalentRequired Qualifications
• Strong customer service and communication skills
• Experience in a manufacturing, industrial distribution, logistics, or related environment supporting tangible products
• Experience handling customer inquiries via phone and email
• Experience with order entry and order processing
• Proficiency in Microsoft Office, including: oMicrosoft WordoMicrosoft ExceloMicrosoft Outlook
• Ability to multitask and prioritize work in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to build and maintain customer relationships
• Problem-solving and conflict-resolution skills
• Ability to work under deadlines while maintaining accuracyPreferred Qualifications
• Experience in industrial automation, manufacturing, or distribution
• Experience supporting products, equipment, parts, or industrial solutions
• Experience working with third-party vendors and suppliers
• Experience processing returns and exchanges
• Sales support or inside sales experienceJob SummaryOur client is seeking a motivated Customer Service Representative I to support customers within an industrial automation and distribution environment.

This role serves as a primary point of contact for customers, managing inquiries, quotations, order processing, and customer support activities while ensuring a high level of service and responsiveness.

The ideal candidate will have experience supporting customers in a manufacturing or distribution setting and possess strong communication, organizational, and problem-solving skills. Success in this role requires the ability to manage multiple priorities while delivering exceptional customer experiences and supporting company sales objectives.

Job DutiesCustomer Service & Support

• Manage a high volume of incoming customer emails and phone calls
• Respond to customer inquiries promptly, accurately, and professionally
• Provide product information and assist customers with product-related questions
• Build and maintain strong customer relationships through exceptional serviceOrder Management
• Process customer orders accurately and efficiently
• Enter orders into company systems and validate order requirements
• Provide order acknowledgements and status updates
• Monitor orders and ensure timely fulfillmentQuotations & Sales Support
• Prepare and provide customer quotations
• Support sales initiatives and departmental goals
• Identify opportunities to enhance customer satisfaction and repeat business
• Assist customers in selecting appropriate products and solutionsVendor & Supplier Coordination
• Coordinate with third-party vendors and suppliers to fulfill customer orders
• Monitor supplier performance and delivery timelines
• Resolve delivery or fulfillment issues as neededReturns & Issue Resolution
• Initiate returns and exchange processes
• Research and resolve customer concerns
• Maintain departmental service standards and metrics
• Ensure customer issues are resolved promptly and professionallyCross-Functional Collaboration
• Partner with operations, sales, vendors, and internal departments
• Support process improvement initiatives
• Contribute to continuous improvement and operational excellence efforts
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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