Customer Service Representative - Distribution/ Manufacturing 22nd Century Technologies, Inc. - 3.7 Milpitas, CA Job Details Full-time | Contract $25 - $30 an hour 22 hours ago Qualifications Customer communication Microsoft Outlook Customer returns handling Windows Manufacturing facility experience Continuous improvement

ISO 20000

Full Job Description Duration:

3 months (possible temp to perm) Shift timing: 8:00 AM - 5:00

PM Monday-Friday Description:

Must have experience in either distribution or manufacturing with tangible goods.

Description:

Client is seeking a highly motivated individual with industrial experience to join our dynamic team as a Customer Service Representative I. The successful candidate will have excellent customer service and computer skills.

JOB DUTIES

Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally. Respond to customer inquiries regarding products, provide quotes and handle order entry. Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met. Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards. Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics. Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business. Collaborate with cross-functional teams across the organization to drive continuous improvement and innovation.

SKILLS & EXPERIENCE

Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred. Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained. Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows. About our

Company:

- 22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and

ISO 9001

quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among "Best Company to Work For" by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. LI_

TSC Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week Ability to

Commute:

Milpitas, CA 95035 (Required)

Work Location:

In person