Customer Service Representative Sun Technologies

•3.7 Milpitas, CA Job Details Contract $20.54

•$28.00 an hour 6 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Customer communication Microsoft Outlook Windows Continuous improvement Customer support Manufacturing Full Job Description Shift 1 :8am to 5pm

Pay Range:

$28

•30/hr the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

Medical Insurance in compliance with the ACA 401(k) Sick leave in compliance with applicable state, federal, and local laws

Job Duties:

Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally. Respond to customer inquiries regarding products, provide quotes and handle order entry. Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met. Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards. Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics. Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business. Collaborate with cross-functional teams across the organization to drive continuous improvement and innovation.

Skills & Experience:

Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred. Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained. Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows. SUN3

Job Type:

Contract Pay:

$20.54

•$28.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person