Service Advisor

Service Advisor Envision Honda of Milpitas - 2.5 Milpitas, CA Job Details Full-time $100,000 - $200,000 a year 11 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Customer communication Automobile maintenance requirements Dealership experience Full Job Description Envision Honda of Milpitas is looking for Experienced Service Advisors to join our team. We are hiring immediately and offering a great chance to gain experience and learn the innerworkings of an automotive dealership with state-of-the-art facilities!

WHAT WE HAVE TO OFFER

Competitive hourly pay Unlimited growth opportunity Referral bonus 401k with company match Vacation/sick time and paid holidays Health insurance/benefits Company discounts on vehicle purchases Company events - cook outs, recognition dinners Fortune 500 company, ranked among the "World's Most Admired Companies" by Fortune Magazine Consistently recognized by Automotive News as among the "Best Dealerships to Work For"

JOB DUTIES

Customer Intake & Consultation — Greet customers, listen actively, document concerns clearly, and set expectations for diagnostics and repair timelines. Repair Order Management — Create accurate ROs, verify warranty/extended warranty coverage, and ensure all customer concerns are captured. Technical Communication — Translate technician findings into clear, customer‑friendly explanations; present recommended services with transparency. Upsell & Maintenance Recommendations — Recommend maintenance based on mileage, condition, and manufacturer guidelines without pressure or overselling. Workflow Coordination — Communicate with technicians, parts department, and management to ensure efficient repair flow. Status Updates — Provide timely updates, follow up proactively, and prevent customer escalation through clear communication. Quality Control — Verify repairs, ensure proper documentation, and confirm customer satisfaction before vehicle delivery. CSI & Retention — Maintain high CSI scores through empathy, accuracy, and consistent follow‑through. Compliance & Documentation — Follow dealership, manufacturer, and warranty guidelines; maintain clean, complete records.

REQUIREMENTS

At least one year of dealership advisor experience Strong automotive and maintenance knowledge Clear, empathetic communication skills Proven CSI performance Ability to multitask in a high‑volume environment Familiarity with DMS systems (CDK, Reynolds, Dealertrack) Pass the background check and drug test

APPLY WITH US, WE ARE HIRING IMMEDIATELY!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining Envision Motors Group. Our interview process typically includes in-person interviews, background check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry. Apply with us today!

Job Type:

Full-time Pay:

$100,000.00 - $200,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Shift:

10 hour shift 8 hour shift

Work Days:

Monday to Friday Weekends as needed

Experience:

Automotive service advisor: 1 year (Preferred)

Work Location:

In person