Customer Service Trainee Confidential Modesto, CA Job Details Full-time $3,695.91 - $4,168.19 a month 1 day ago Benefits 401(k) Qualifications Customer communication High school diploma or GED Full Job Description We're a leading provider of premium customer service in the Stockton market, is committed to developing impactful customer outreach campaigns that boost brand awareness, deliver exceptional telecommunications solutions to the community, and provide ongoing, personalized sales support. We are currently looking for dedicated and motivated individuals to join our team as Customer Service Trainees and help drive our mission forward. The Customer Service Trainee is instrumental in building meaningful customer relationships, providing outstanding support, and promoting a positive brand experience within the community. If you're enthusiastic about customer engagement, relationship-building, and excel in a fast-paced sales environment, this opportunity is a great fit for you. Responsibilities of the

Customer Service Trainee:

Engage directly with customers to answer questions, build rapport, and understand their current telecommunication needs, providing personalized product and service recommendations. Guide new customers through the enrollment process, addressing inquiries and delivering outstanding customer service throughout the sales experience. Identify upselling opportunities by recommending additional products and services tailored to individual customer needs, enhancing the overall value of their experience.

Maintain accurate records of customer interactions, sales activities, and service requests to support long-term relationships and ensure ongoing satisfaction. Collaborate with fellow Customer Service Trainees and share successful sales strategies with senior leadership to enhance customer interactions and consistently exceed sales targets. Conduct regular follow-ups and maintain communication with existing customers to strengthen brand loyalty and foster lasting relationships. Qualifications and skills for the

Customer Service Trainee:

A high school diploma is required for this role. 0-2 years of experience in a customer-facing position, such as customer service, retail sales, or account management is a plus. Strong verbal and written communication to successfully convey information to clients and customers. Active listening skills to identify opportunities to upsell products and services. Ability to solve problems efficiently, achieve results and sales goals, as well as troubleshoot with customers effectively and professionally. Collaborate with other Customer Service Trainees in your team and senior management to successfully achieve goals and drive revenue.

Job Type:

Full-time Pay:

$3,695.91 - $4,168.19 per month

Benefits:

401(k)

Work Location:

In person