Job Summary We are seeking a dynamic and customer-focused Service Advisor to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide clients through their service needs, provide accurate estimates, and ensure a seamless experience from check-in to vehicle pickup. If you thrive in a fast-paced environment, enjoy building strong customer relationships, and have a passion for automotive excellence, this is the perfect opportunity to accelerate your career in auto service management. Prior Big O Tire sales experience preferred but not a deal breaker Responsibilities Greet customers warmly and listen attentively to understand their vehicle concerns and service needs Conduct thorough vehicle inspections and communicate findings clearly to customers Prepare detailed estimates using estimating software, including parts, labor, and additional services such as oil changes, brake repairs, suspension work, or tire services Upsell additional services or maintenance to enhance vehicle performance and safety while ensuring customer satisfaction Coordinate with technicians to prioritize repairs and ensure timely completion of services Explain repair procedures, costs, and timelines effectively to clients, fostering trust and transparency Manage service writing tasks accurately, including documenting customer interactions, work orders, and repair details Handle cash transactions professionally and maintain accurate records of payments received Maintain client communication throughout the service process, providing updates on vehicle status or delays Promote dealership services by identifying opportunities for up selling or recommending additional maintenance Skills Proven experience as a Service Advisor within a dealership or automotive repair shop Strong mechanical knowledge with familiarity in automotive diagnostics, transmissions, shocks & struts, suspension systems, brake repair, tire service, and oil changes Proficiency with estimating software and computer-aided vehicle damage estimating tools (such as CADET or similar platforms) Excellent customer service skills with the ability to communicate technical information clearly and professionally Ability to upsell effectively while maintaining integrity and customer trust Experience with automotive repair processes including collision repair and general automotive diagnostics Knowledge of auto estimating procedures and service writing best practices Valid driver's license with a clean driving record Ability to handle cash transactions accurately and responsibly Join our team to deliver exceptional automotive care while building lasting relationships with our valued customers! Your mechanical expertise combined with your passion for customer service will make you an essential part of our success.

Pay:

$53,000.00 - $60,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person