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Sully's

Customer Service Rep - MOJAVE CSR

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

If applying through Indeed, Please do NOT use the Quick Apply option. Applications submitted via "Quick Apply" will not be considered. Our employee's are responsible for providing outstanding customer service to our loyal customers. Basic duties include working the cash register while multi-tasking various duties such as cleaning and stocking; all while maintaining an upbeat attitude with a smile :) We are a local, family owned small business operating gas stations & convenience stores in Mojave, CA. We are seeking Happy, Hardworking, and Energetic people to join us in our Fast Paced & FUN Environment! Starting at $17.00 per hour Additional, incremental wage potential within 1st year! Weekly Paycheck Part Time Hours Available, Full Time Hours Earned Advancement Opportunities Competitive Health Benefits Package (Earn an additional $1.50 per hour for working the overnight shift at our 24 hour stores!) We Promote from Within! - If you are interested in becoming a Shift Leader, Assistant Manager, or Store Manager, you can quickly grow in our company :) Minimum 1 year experience required working with cash register transactions of food or merchandise SUMMARY Maintains cheerful, friendly attitude at all times. Works well with others, is able to take orders and follow instruction. Keeps calm under pressure and excels in fast paced environments. Can Multi-task and accomplish duties in an expedited fashion. Provides sincere customer service while accurately transacting sales of fuel and merchandise. Maintains clean and safe work premises in accordance with company standards. Performs routine cleaning, stocking and merchandising as instructed by management. Multiple Locations Available Mojave Chevron - 15764 Sierra Hwy Wonder Acres Market - 601 California City Blvd.
UNIFORMS A
set of Uniform shirts are provided after the 90 day probationary period. Once provided, uniform shirts are laundered weekly and maintained by the company. Until a uniform shirt is issued, new hires will be provided an apron or loaner shirt(s). A solid color (blue, red, or white) polo or button down shirt is required to wear underneath the apron. Employees are required to wear a belt. Employees are required to provide their own pants. Pants or shorts must be solid blue, tan, or black (no cargo). Levi pants are allowed but restrictions do apply. Neat uniform appearance and good personal hygiene must be maintained. Bright artificial hair colors & excessive facial piercings are discouraged and may require approval from HR Reasonable effort must be made to conceal any visible tattoos.
SKILLS AND EXPERIENCE
Ability to read, write and speak English fluently. Ability to work with minimum supervision and stay busy in a fast-paced environment. Arithmetic skills to accomplish customer transactions. Professional handling of customer needs. Capable of learning cash register and lotto machine functions Reliably ring up transactions accurately and balance drawer
PHYSICAL DEMANDS
Frequent bending, twisting and ability to lift at least 50lbs. in narrow spaces. Ability to work unaccompanied, standing for prolonged periods. Able to accomplish continued indoor/outdoor cleaning & merchandise/supplies stocking schedules. Ability to work for prolonged periods in walk-in coolers at 34 degrees. Periodic exposure to all outdoor conditions at all times of the day. Ability to speak professionally and have telephone interaction with Customers, Vendors and office personnel
STANDARDS
Reliable transportation Punctual and able for work on all shifts as assigned, at any of our store locations. Well-organized approach to work and maintenance of work areas. Courteous, business-like contact with co-workers, customers, vendors, and community at large. Good communication skills & a team player in the workplace.