Office Operations & Customer Service

DESIGNS BY DEEKAY INC - 1.0

Montclair, CA Job Details Full-time $20.00 - $22.50 an hour 13 hours ago Benefits 401(k) Qualifications Google Workspace Administrative experience Math Attention to detail Office experience Full Job Description Office Operations & Customer Service Specialist Full-Time | In-Person | Montclair, CA We are looking for a responsible, organized, and tech-savvy person to join our office team. This is not simply a data-entry position. We are looking for someone who takes ownership of their work, learns quickly, communicates professionally with customers, and is comfortable using modern technology and AI tools to work more efficiently. What You Will Do Your primary responsibilities will include: Processing customer orders and invoices Reviewing invoices and orders for accuracy Entering and updating customer information Responding to customer emails and phone calls Following up with customers regarding orders, payments, questions, and account issues Maintaining accurate customer records Working with Excel and spreadsheets Preparing reports and organizing information Assisting with accounts receivable and payment follow-up Coordinating with other departments regarding customer orders Using AI tools such as ChatGPT to research information, draft emails, analyze information, organize data, and improve productivity Learning and working with various office and business software Assisting with product information and administrative projects Helping with basic marketing projects, email campaigns, promotions, or social media when needed Identifying repetitive office tasks that can be simplified or improved The Person We Are Looking For You should be: Very responsible and dependable Detail-oriented Comfortable working independently Good at solving problems Tech-savvy and comfortable learning new software Comfortable using AI tools Organized and able to manage multiple tasks Good with numbers Professional when communicating with customers Able to write clear and professional emails Able to prioritize work without requiring constant supervision Most importantly, we want someone who thinks and solves problems rather than simply following instructions . When you encounter a problem, we expect you to investigate it, understand what happened, and try to find a solution. Technology Skills You should be comfortable with: Microsoft Excel Microsoft Office or Google Workspace Email ChatGPT or similar AI tools Learning new business software and technology Experience with the following is helpful but not required: Accounting or invoicing software Customer management or CRM software Canva Email marketing software Advanced Excel functions We do not expect you to already know every program we use. We care more about whether you are comfortable with technology, willing to learn, and able to figure things out independently .

Experience Preferred:

2+ years of office, administrative, customer service, invoicing, accounts receivable, or similar experience Experience communicating with customers Experience processing invoices or orders Experience using Excel A college degree is helpful but not required. Strong problem-solving ability, reliability, communication skills, and technology skills are more important to us. Schedule Full-time, Monday through Friday. This is an in-person position in Montclair, California.

Pay:

$20.00 - $22.50 per hour Expected hours: 40.0 per week

Benefits:

401(k)

Work Location:

In person