Summary of Position:

Our Customer Service representative will provide sales coordination, phone and administrative support to our Morgan Hill sales team and other account managers as assigned. This role is a liaison between GCF customers and its support teams. Success in this role requires the ability to communicate customer expectations effectively to internal stakeholders while keeping the customer informed. Our customer service representative must be able to work cross-functionally and maintain a high level of customer service. Essential Duties for all

Employees:

• Maintain a clean and safe work environment that promotes work safety and product integrity.
• You must follow all Safety, HACCP & GMP requirements always.
• Willing to be flexible to accommodate changing business conditions.
• Ensure cleanliness around the facility, freezer, and production area.

Job Specific Duties & Responsibilities:

• Order fulfillment - Order acceptance, verify order accuracy, order acknowledgement, process order, verify pickup or delivery. Able to coordinate effectively with internal business partners.

Exceptional Customer Service:

follow-up, customer notification of changes and customer confirmations

• Ensuring compliance with GC Farms credit control policy
• Daily Document control: Electronic filing of customer order documentation
• General Duties necessary to maintain sales flow
• Prepare reports and other tasks assigned.
• Build and maintain strong and effective relations with external and internal customers
• Able to identify gaps in our processes and promote internal efficiencies

Qualifications:

• Associates (2 year) degree preferred plus 3 years plus experience in food/produce environment.
• Proficient with Microsoft Office Suite
• Excellent verbal and written communication, interpersonal skills and phone etiquette
• SAP experience a plus
• Ability to work in a confident and professional manner; accept responsibility, make competent decisions independently, and able to recognize when escalation is required.
• Thrive in a cooperative team environment

Physical Requirements:

Most duties require long periods of sitting and will work in an office setting.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:

The final determination of a successful candidate's starting pay will vary based on several factors, including market location, job-related knowledge, skills, education, and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Our goal is to provide competitive pay that recognizes your experience, credentials, and education alongside our benefits program to meet your needs.

Equal Employment Opportunity Pay:

$72,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Vision insurance

Work Location:

In person