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D
Domino's
Customer Service Rep(07703) - 702 Highland Ave.
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Job DescriptionJob Duties
Communication SkillsAbility to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/SkillsAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
Delivery personnel must travel between the store and the delivery vehicle and from the delivery vehicle to the customer's location.
During delivery, carry pizzas, sides, and beverages while performing "walking" and "climbing" duties.
During delivery of product, navigation of five or more flights ofstairs may be required.
- Operate all equipment.
- Stock ingredients from delivery area to storage, work area, walk-in cooler.
- Prepare product.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and facility approximately daily.
Communication SkillsAbility to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/SkillsAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from over up to 500 degrees or higher. Sharp edges and moving mechanical parts.SENSING:
Talking and hearing on the telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.TEMPERMENTS
The ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.STANDING
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".WALKING:
Walking is generally in short distances for short durations.Delivery personnel must travel between the store and the delivery vehicle and from the delivery vehicle to the customer's location.
SITTING:
Paperwork is normally completed in an office at a desk ortable.LIFTING:
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacking onto shelves up to 72" high.CARRYING
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried form the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.During delivery, carry pizzas, sides, and beverages while performing "walking" and "climbing" duties.
DRIVING:
Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift.PUSHING:
Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"-30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.CLIMBING
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.During delivery of product, navigation of five or more flights ofstairs may be required.