Customer Service - Representative

Customer Service - Representative North Highlands, CA Job Details Full-time $20 - $22 an hour 3 days ago Qualifications Customer relationship building Maintaining an organized workspace Microsoft Outlook Sales Phone communication Lean Client relationship development Windows Administrative experience High school diploma or GED Analysis skills Task prioritization Data entry Organizational skills Typing Appointment scheduling Order entry Communication skills Stakeholder relationship building Entry level Under 1 year Customer complaint resolution Client interaction via phone calls Full Job Description Beginning in 1947 with just one man, Del Beutler, Villara has been offering innovative products and services and outstanding customer service for more than seven decades all thanks to the people that work here. We fulfill our mission by recruiting, training, promoting and rewarding an incredible team of individuals whose commitment to creating and developing peerless products and services allows our business to flourish. We know we can rely on Villara's values and guiding principles and we benefit from Villara's commitment to our on-going professional and personal development. We believe in Building People…Building Trust…Building Dreams. Position Overview The position handles heavy telephone and email contact with customers and builders, utilizing scheduling software to book service and installations appointments. Provides high level of service to all customers, both internal and external. Technical Responsibilities of the Job Create and update builder and customer orders using various support systems (ServiceTitan) Create work orders with accuracy and proper time allotment Provide timely assistance to field technicians and supervisors in creating, updating, and rescheduling of work orders Create and maintain strong relationships between internal and external business partners and customers Resolve customer problems to the satisfaction of the company and customer Accurately performs all data entry functions to reflect customer activates and requests Handle moderate to high volume of calls depending on seasonal needs of the business Display professional and courteous demeanor with internal and external customers Provide excellent customer service both in person and on the phone Make outbound calls to confirm and set appointments for service visits Identify and offer promotional items/warranties to qualified customers Maintain a Lean working area to company standards Other assigned duties Behavioral Responsibilities of the Job Ability to work with minimal supervision. Ability to manage multiple tasks of varying priority. Ability to communicate effectively with both internal and external customers. Strong team player attitude and enthusiasm for service Ability to handle multiple tasks in a fast paced environment. Problem solving/analytical skills. Excellent organizational and communications skills. Detail Oriented Excellent organizational skills Ability to handle a diverse scope of work with varying levels of complexity Able to adhere to strict attendance requirements Strong team player and service-minded Leadership Responsibilities Self-leadership - the ability to lead yourself to meet your goals and those of the company. Aspire to do more than the listed duties, including showing initiative. Set a good example for fellow team members. Training/Certification 6 months work experience in a customer service environment 6 months work experience in an Administrative position. Typing 45 WPM - min Skills in Windows and web based applications skills, MS Outlook, Word, Excel, and Power Point Demonstrated excellent customer service skills Strong verbal communication skills Sales ability/persuasiveness skills Education High School Diploma or GED Individuals must be able to physically: All physical requirements are noted on the Physical Requirements document.

Working conditions and management style:

Self-management is critical to success - arriving on time, staying on task, asking for assistance when needed etc.

Performance Standards:

Maintain a professional attitude. All Villara employees are expected to work well with other team members, sub-contractors, and customers All employees must be in good attendance and performance standing to be eligible for transfer or promotion Villara Corporation is an equal opportunity employer. In compliance with all Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sex stereotype, gender, transgender, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, sexual orientation, military or veterans status or any other legally protected status. We are prepared to make reasonable accommodation, as necessary, per the Americans with Disabilities Act for our application and interview process. If you require accommodation, please notify Human Resources. Villara Corporation conducts drug testing in accordance with our "Zero Tolerance" drug policy. Villara Corporation is an "At-Will" employer as defined by the California Labor Code.