Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Client Care Representative

Job

Benjamin Franklin Plumbing of Bay Area, CA

Novato, CA (In Person)

Full-Time

Posted 6 days ago (Updated 4 days ago) • Actively hiring

Expires 7/20/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
47
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Profit sharing Vision insurance Plumbing Careers at Benjamin Franklin Plumbing® Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
JOB SUMMARY
This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
JOB DUTIES
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
MINIMUM REQUIREMENTS
High school diploma or equivalent required Above-average verbal and telephone communication skills are essential Must have good computer software skills Prior customer service experience preferred Service Titan experience preferred Knowledge of plumbing preferred
SCHEDULE
Monday-Friday 10:30am-7pm Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.