Client Care Coordinator

Company Overview Visiting Angels is a trusted name in elder care, dedicated to providing exceptional home care services since 1998. Our mission is to help older adults live comfortably, independently, and safely in their own homes with the support of our professional caregivers. Summary As a Customer Care Coordinator at Visiting Angels, you will play a vital role in ensuring that our clients receive the highest level of service. This position involves coordinating care plans and supporting families as they navigate the home care process, all while contributing to our mission of enhancing the quality of life for seniors. Responsibilities Coordinate client care plans and ensure effective communication between caregivers and families. Assist families in understanding our services and guide them through the intake process. Maintain accurate records of client information and service schedules. Respond promptly to client inquiries and concerns, providing exceptional customer service. Collaborate with caregivers to ensure that client needs are met efficiently and effectively. Monitor client satisfaction and gather feedback to improve service delivery. Requirements Experience in medical/non medical administrative support or a related field is preferred. Strong understanding of medical terminology is a plus. Excellent communication skills, both verbal and written. Ability to manage multiple tasks efficiently in a fast-paced environment. Proficient in office software applications and record-keeping. If you are passionate about making a difference in the lives of seniors and have the skills to provide outstanding customer care, we invite you to apply today to join our compassionate team at Visiting Angels!

Job Types:

Full-time, Part-time Pay:

$24.00 - $28.00 per hour

Benefits:

Referral program

Work Location:

In person