Body Shop Customer Service Representative

CARSTAR - 3.4

Orange, CA Job Details Full-time $18 - $22 an hour 1 hour ago Benefits Paid training Health insurance Dental insurance Paid time off On-the-job training Qualifications Computer operation Accounts receivable Spanish Customer communication Accounts payable CCC One Desktop applications Customer support Technical Proficiency Client interaction via phone calls

Full Job Description Position Overview:

We are seeking a motivated and detail-oriented Body Shop Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers, assisting with inquiries, providing repair updates, and ensuring an exceptional service experience from start to finish.

Key Duties & Responsibilities:

Make outbound calls to customers to provide updates, assistance with appointments, and resolve any issues or concerns. Analyze customer needs and offer appropriate solutions or recommendations. Maintain accurate and detailed records of all customer interactions and transactions. Follow up with customers to ensure satisfaction and address any additional needs. Collaborate with team members to continuously improve the overall customer experience.

Experience Required:

CCC One Management System experience Mitchell Connect experience Experience calling new assignments

Knowledge of Accounts Receivable and Accounts Payable Requirements:

Bilingual - Korean or Spanish preferred Excellent verbal and written communication skills Strong problem-solving and analytical abilities Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously Prior customer service experience Proficient in using computer systems and software applications

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

Dental insurance Health insurance On-the-job training Paid time off

Work Location:

In person