A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
What is the value of a WM job? The value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family.
We Are Stable:
Our WM team is home every day, and our team members perform essential and meaningful work. We Are Committed to
Growth:
: Annual Education Assistance Benefit available for team members. We Are Investing in
You:
Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more! Who are we? #WeAreWM Ready to roll with us? Click Apply to join the WM (formerly Waste Management) team today. I. Job Summary At WM, the Senior, Operations Specialist for Collections provides advanced clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations. II. Essential Duties and Responsibilities A Senior, operations specialist assists in troubleshooting and resolving safety, service, and operational issues, maintains and distributes department-related information daily, communicates with other supervisors and managers on operational matters, maintains the office, and is the proxy for KRONOS for all daily updates for drivers and helpers. Is responsible for using Microsoft Suite and additional software tools to manage a variety of daily tasks, such as procurement, time and attendance, safety incidents, and contract labor, assisting with the processing of payments and other financial tasks as necessary, assisting in the implementation of operational projects as needed, communicating with customers about service issues as required, and communicating with employees about scheduling and work assignments as needed. III. Qualifications A. Required Qualifications High School Diploma or GED (accredited) 2 years of relevant work experience (in addition to education requirements) and Must be at least 18 years of age and Legally eligible to work in the country where the position is located B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. ☒
Office:
This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Pay :
The expected base pay range for this on-site position is $30.00 - $31.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.
