Job Summary Looking for more than just a job? The Zeno Insurance Agency, an award-winning Allstate agency in Pasadena, is seeking a friendly, motivated, and career-minded Customer Service Representative to join our growing team! We offer a welcoming, team-oriented workplace where coworkers support one another, initiative is recognized and rewarded, and professional development is a priority. We believe in helping our team members reach their full potential through hands-on training, ongoing mentorship, and opportunities to take on greater responsibilities as their skills and confidence grow. Whether you're an experienced insurance professional or someone looking to begin a rewarding new career, we offer an environment where your abilities and initiative can make a difference. What You'll Do Welcome and assist customers in person, over the phone, and through email with warmth and professionalism. Help customers with questions about their insurance policies, billing, and coverage. Assist with policy changes, renewals, and everyday customer service requests. Maintain accurate customer records and help keep our office organized and running smoothly. Work closely with other team members to ensure customers receive prompt, attentive service. Identify opportunities to better serve our customers and help them find solutions to their insurance needs. Develop your insurance knowledge and professional skills as you grow into your role. What We're Looking For Fluency in both Spanish and English is required. A friendly, positive personality and a genuine enjoyment of helping people. Strong communication skills and a professional, courteous telephone manner. Dependability, attention to detail, and good organizational skills. A career-minded attitude and an interest in professional growth. California Property & Casualty insurance license preferred but not required. We welcome experienced licensed professionals as well as motivated applicants who are willing and able to obtain their license. Why Join Our Team? At Zeno Insurance Agency, we believe that great employees are the foundation of a successful business. We take pride in creating a workplace where people feel valued, supported, and motivated to do their best. You'll receive hands-on training, work alongside experienced professionals, and have opportunities to expand your skills and responsibilities. We recognize initiative, appreciate fresh ideas, and believe that dedication and a desire to improve should open doors to advancement. If you're bilingual, enjoy working with people, and are looking for a place to build a rewarding long-term career, we'd love to hear from you!

Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) matching On-the-job training Paid time off Parental leave Professional development assistance

Language:

Spanish (Required) Ability to

Commute:

Pasadena, CA 91106 (Required)

Work Location:

In person