A Healthcare Customer Service Representative responds to customer inquiries about healthcare and provides information about healthcare plans, providers, policies and coverage. Assists customers with questions about healthcare insurance and premiums. Keeps records of customer communications and transactions.
Do you have customer service experience? Are you able to multitask while being organized? Do you have experience with multiple tools such social media and AI? If so, we should talk. We are Power Plus! A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon, Wal-Mart, Costco, and more. We've built a 35-year reputation for excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. Our biggest differentiator is the quality of our people, and the working environment we create for them, which really has to be seen to be believed.
Benefits:
Medical Dental Vision Training and mentoring 401(k) with matching Paid sick leave Paid vacation SUMMARY This position will use various tools such as social media and AI to uncover new prospective customers, initiate contact, and introduce prospects to a sales representative. This position serves as the first point of contact for inbound customer inquiries received via phone, email, and web submissions. The individual will evaluate customer needs and ensure the inquiry is directed to the appropriate personnel across multiple divisions and departments within the organization. This role requires a well-organized, customer-focused team player with strong ownership, technical aptitude, and proven office and computer skills.
JOB RESPONSIBILITIES
Utilize Construct Connect, Zoom Info and other AI tools to research target customers and record details about upcoming potential projects. Utilize LinkedIn Sales Navigator and Zoom Info to identify potential contacts and make appointments with clients. Utilize multiple platforms for mass mailing and marketing outreach. Participate in the aggregation and tracking of the leads that are driven into the company through various websites, social media and other sources. Establish rapport and relationship with potential new clients. Submit timely and accurate pre-qualification vendor packets with new/existing clients. Provide accurate and timely information to sales team and follow up as required. Serve as the first point of contact for incoming calls, assessing customer needs and directing inquiries to the appropriate personnel. Other duties may be assigned as business needs require.
COMPETENCIES/REQUIREMENTS
Extremely perceptive and capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image. Self-directed and enjoys contributing to a team. Above average organizational abilities with the experience of juggling multiple priorities with frequent interruptions. Strong oral and written communication abilities and the ability to grow and maintain relationships with special emphasis on communicating over the phone and via email. Ability to multitask within job duties. LinkedIn Sales Navigator and LinkedIn research experience a plus. MS Office proficient. Aptitude for CRM setup and maintenance. Call Center Experience or Customer Service Experience. Ability to follow routine verbal and written instructions. Strong verbal communication skills and ability to stay calm and professional under pressure.
Hourly Pay Range:
$24.00 - $30.00 If you've always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you!
Pay:
$24.00 - $30.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
