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HA
HANSEL AUTO GROUP
Service Advisor
Entry-Level JobVerifiedNo experience needed
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on California data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$60,768 / year median in California
+8% projected growth
Job Description
Service Advisor
PETALUMA, CA 94952
Apply Overview Salary Range $38,500.00 - $160,000.00 Base+Commission/year Position Type Full Time Category Service Apply Description Hansel Toyota is looking a full-time Service Advisor to join our team!! As a Service Advisor, you'll play a key role in guiding customers through their service experience from start to finish. You'll serve as the trusted link between customers and our technicians, helping guests understand their vehicle needs while delivering an experience that feels supportive, informed, and efficient. Pay Range Depending on job performance, the Service Advisor compensation ranges from $38,500.00 to $160,000 +. Why you'll love this role Real earning potential: transparent pay plan tied to performance Team culture: supportive, high‑standards environment that celebrates wins What you'll do Greet every guest with a smile and deliver a premium check‑in experience Write and manage repair orders with complete, accurate documentation Present maintenance & repair recommendations clearly and ethically; gain approvals Follow up on declined work to ensure safety and retention Own the service lane flow: appointments, walk‑ins, updates, and promise times Coordinate with warranty providers and keep guests informed at every step Qualifications and Skills- Dealership service writing experience is a huge plus!
- Professional appearance and strong customer presence
- Excellent communication skills — written & verbal
- Ability to confidently recommend and sell service
- Valid California driver's license with a clean driving record
- Reliable, punctual, and customer‑focused
- Able to pass a drug test
- Able to pass a criminal background screening Benefits and Perks Medical Insurance Dental Insurance Vision Plan Flexible Spending Plans 401-K Program 401-K employer contributions Employee Discounts on vehicles, service and parts Equal Opportunity Employer.