Customer Service Representative

We are looking for an organized and detail-oriented Customer Service Representative to join our team in Pico Rivera, California. This role involves providing exceptional customer service while managing order processing, data entry, and backend production tasks. As a Contract to permanent position, this opportunity offers the potential for long-term growth and stability within the organization.

Responsibilities:

• Welcome customers and visitors at the door and ensure their needs are promptly addressed.
• Maintain accurate records of incoming orders by logging them into a daily system and distributing job jackets to the appropriate team.
• Respond to customer inquiries about incoming orders within a minimum timeframe of 30 minutes.
• Organize and file job jackets systematically in the designated filing cabinets.
• Create production tickets, including box specifications, load tags, and additional copies required for production processes.
• Generate and manage sales orders, including adjusting or creating parts, entering sales information into the system, and printing delivery tickets.
• Track and log all completed backend tasks and sales orders to ensure proper documentation.
• Handle email correspondence, inbound and outbound calls, and scheduling appointments with customers.
• Utilize Microsoft Excel and Word for data entry and reporting purposes.