Call Center Representative The Plus Group - 4.1 Pleasant Hill, CA Job Details Full-time $19 - $20 an hour 2 hours ago Qualifications Managing customer accounts Phone communication De-escalation techniques Attention to detail Typing Quality data entry Client interaction via phone calls Customer data entry Full Job Description TPG is seeking an experienced onsite Call Center Representative to join a health service organization in the Pleasant Hill area! This role is expected to start in mid-October, with interviews beginning in late September. The ideal candidate will have a minimum of 2 years of phone-supported customer service experience, with strong skills in handling difficult customer situations while maintaining professionalism and composure.

Responsibilities:

Answer incoming calls and provide high-quality customer support Handle escalated or challenging customer interactions with patience and professionalism Update and maintain customer account information accurately Troubleshoot and resolve customer technical issues promptly Ensure all customer interactions are documented and follow company policies

Qualifications:

Minimum 2 years of phone-supported customer service experience Proven ability to manage difficult customers calmly and effectively Strong problem-solving and communication skills Detail-oriented with excellent typing\data entry accuracy Experience in a healthcare or service-related environment preferred but not required

Pay Rate:

$19- 20/hour, temp-to-hire.

Benefits:

Available on the 1st of the month after the hire date.: 40 Hours available after 90 days Call to

Action:

Please email your resume to #TPGSR2

Pay:

$19.00 - $20.00 per hour

Work Location:

In person