Customer Service Representative Sales Demo Master Client - WFN4.0 Pleasanton, CA Job Details Full-time 19 hours ago Qualifications Customer records maintenance Managing customer accounts Promoting products Account maintenance Phone communication Writing skills Sales needs analysis Post-sales issue resolution Financial issue resolution Conflict management Data interpretation Computer skills Telephone systems Handling account queries Suggestive selling Account opening Entry level Custom report preparation Client interaction via phone calls Customer data entry

Full Job Description Job Responsibilities:

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Skills:

Customer service Product knowledge Market knowledge Quality focus Problem solving Documentation skills Phone skills Listening Resolving conflict Analyzing information

Multi-tasking Education, Experience, and Licensing Requirements:

University/college degree is an asset Familiarity with office software and phone systems a plus Previous experience, especially in particular industry, preferred