Customer Service Representative Montessori Outlet, Inc. Pomona, CA Job Details Full-time $3,500 - $5,000 a month 17 hours ago Benefits Paid time off Employee discount Qualifications Computer operation Sales support Teamwork Customer returns handling Interpersonal skills Education Computer skills Account management Full Job Description About Us Montessori Outlet is a leading school supply company based in Pomona, CA, specializing in premium quality Montessori materials and classroom furniture. We serve public and private schools, homeschools, daycare centers, and families across the country. Our team is focused on quality, safety, efficiency, customer service, and building long-term relationships with the educators and families we support. We are currently seeking a Customer Service Representative to join our team and help ensure every customer has a smooth, positive experience from first contact through delivery. Position Overview As our Customer Service Representative, you will be the voice of Montessori Outlet — handling customer inquiries, processing orders, and coordinating across our sales, operations, and finance teams to make sure every customer feels supported and taken care of. You'll work closely with schools, teachers, and families who purchase Montessori materials and furniture for their classrooms and homes, helping them with their orders, answering questions, and resolving any issues that come up along the way. Key Responsibilities Customer Communication & Support Respond to customer inquiries via phone, email, and live chat Guide customers through order questions, product details, and general support needs Recommend products and solutions based on customer needs (classroom setup, age-appropriate materials, budget considerations) Maintain accurate customer records and interaction history in our systems Order & Account Management Process customer orders accurately and efficiently Track shipping schedules, delivery timelines, and communicate updates to customers Handle Return Merchandise Authorizations (RMA) and coordinate resolutions with the warehouse team Monitor payment tracking and resolve billing questions Support order forecasting and inventory coordination with the operations team Cross-Functional Collaboration Work closely with sales, operations, and finance to ensure smooth order fulfillment Communicate customer feedback to help improve products and services Stay current on our full product catalog, new arrivals, and promotions

What We're Looking For Required:

Minimum Community college diploma (Bachelor's degree in Education or a related field is preferred) 1-3 years of experience in customer service or a related role Strong verbal and written communication skills Comfortable multitasking in a fast-paced environment Basic computer skills (Excel, order management systems) Bilingual is a plus (Spanish)

Preferred:

Familiarity with e-commerce platforms or similar order management tools Background in retail, education, or child-focused products A genuine interest in early childhood education or the Montessori method

Compensation & Benefits Pay:

$18-$24/hour, based on experience, plus performance bonus after first month probation Full-time position with consistent daytime hours Hands-on training provided Opportunity to grow with a fast-growing company in the education products industry Being part of a mission-driven team supporting educators and families How to Apply Please submit your resume to Montessori Outlet —

Pomona, CA Pay:

$3,500.00 - $5,000.00 per month

Benefits:

Employee discount Paid time off

Work Location:

In person