A well-established North County manufacturer is looking for a Customer Service Representative to serve as the day-to-day point of contact for customers placing orders, checking shipment status, and resolving account questions. This is a great role for someone who enjoys being busy, communicating with people throughout the day, and taking ownership of an issue from the initial call through resolution.

What You'll Handle:

Respond to customer inquiries by phone and emailEnter and process customer ordersProvide order status and shipment updatesCoordinate with warehouse and shipping teamsResolve order discrepancies, shortages, and delivery issuesPrepare quotes and provide basic product informationMaintain accurate customer account informationProcess returns, credits, and replacement ordersFollow up on open customer issuesCommunicate product availability and expected delivery datesDocument customer interactions in the company systemPartner with sales, operations, and accounting teamsIdentify recurring customer issues and escalate when appropriate