Customer Service Representative

We are seeking a detail-oriented and proactive Customer Service Representative for a temp-to-hire opportunity with a growing company in the construction industry. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively coordinate across multiple departments to ensure excellent service and on-time delivery.

Key Responsibilities:

Manage order intake via phone and email, ensuring accuracy and timelinessVerify product availability and confirm inventory levelsCoordinate with purchasing and fabrication teams to locate or source products as neededPartner with the shipping department to track and confirm on-time deliveriesPerform high-volume data entry using alphanumeric systems with strong attention to detailHandle 20+ inbound calls daily, providing professional and efficient customer supportUtilize Microsoft Dynamics AX to search products and manage order informationMaintain accurate records and provide updates to customers as needed