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CENTRAL VALLEY BUILDERS SUPPLY

Part-time Yard/Customer Service Associate

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

Description:
Central Valley is a leading family-owned and operated building supply company with eight locations throughout Northern California. We have been in business since 1955 and have grown to become one of the largest regional suppliers of building and agricultural products in the United States. We are currently seeking a Yard/Customer Service Associate for our St. Helena facility. The Yard/Customer Service Associate locates, loads and unloads building materials in the yard and warehouse. Writes accurate yard tags to ensure proper inventory count and a smooth customer transaction. Maintains a safe and clean work environment. 24-30 hours per week, Day shift, must be able to work Saturdays. Helps customers locate the product they need and loads vehicles as necessary. Unloads and stocks incoming materials. Writes yard tags accurately with product code and quantity for purchase. Keeps all yard and warehouse areas clean, neat, safe, and secure. Assembles and loads products for delivery to customers, and transfers to other locations. Observes yard and warehouse for safety, potential theft, and security risks. Reviews vendor packing slip in order to verify quantity, product accuracy and condition, and turns into receiving. Resolves customer dissatisfaction with materials. Stores material safely to prevent damage. Stocks inventory neatly in the proper location within the yard and/or warehouse. Rotates stock to maintain product quality - retail ready. Identifies different building materials and wood products. Operates and maintains the forklift and other yard equipment safely. Completes daily forklift checklist Measures and cuts materials by operating a power saw. Strives for zero product damage while loading and unloading. Reports all damages to the supervisor immediately.
Requirements:
KNOWLEDGE/SKILLS
1 year of Customer Service experience required Forklift experience preferred Strong measuring skills Familiarity with power and hand tools
EDUCATION/EXPERIENCE
High School diploma or GED preferred
PHYSICAL REQUIREMENTS
Walking:
6-8 hours per day
Standing:
6-8 hours per day
Bending/Twisting:
3-6 hours per day
Squatting/Stooping:
3-6 hours per day
Climbing:
Up to 3 hours per day
Kneeling Crawling:
Up to 3 hours per day
Pushing/Pulling:
3-6 hours per day
Hand Dexterity:
Up to 3 hours per day Lifting 0-25 lbs.: Up to 3 hours per day Lifting 26-60 lbs.: 3-6 hours per day Carrying 0-25 lbs.: Up to 3 hours per day Carrying 26-60 lbs.: 3-6 hours per day
EEOC Statement:
Central Valley is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. #IND1

Benefits

  • Dental Insurance