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Splash Swim School

Office Admin / Customer Service

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

Benefits:
Free food & snacks Free uniforms Health insurance Training & development Competitive salary Dental insurance Splash Swim School, Inc. is looking for candidates to join our team of excellent office staff for our year-round, indoor school in San Ramon. This is a dynamic position in a fun and fast-paced environment with ample opportunity for growth. We are a training organization, and we are proud to promote from within!
JOB DUTIES
Greet and assist customers and staff with questions and inquiries Learn our customer management software in order to register students for classes and manage customer accounts effectively Effectively manage incoming calls on a multi-line phone system Complete administrative tasks If you love working with children and their families and have the ability to own issues, problem solve, and provide customers with service that exceeds their expectations, this is the opportunity for you!
JOB QUALIFICATIONS
Exceptional communication skills, both orally and in writing Strong organizational skills and the ability to prioritize workload and work efficiently Computer proficiency Valid Community First Aid/CPR certificates are required within the first month of employment.
COMPENSATION
We offer competitive pay and opportunities for advancement.
Benefits:
Medical, dental and retirement packages available for those who qualify (30 hrs/wk).
SCHEDULE
We are open Monday through Sunday, and operating hours are generally from 8:30am to 8:00pm. We are looking for someone who can work evenings and weekends. Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.

Benefits

  • Health Insurance
  • Dental Insurance