Customer Service Representative Pitman Family Farms - 3.6 Sanger, CA Job Details Full-time $22 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Qualifications Interpersonal skills Customer service High school diploma or GED Client services Adaptability Customer support Full Job Description About us: Pitman Farms is family owned and operated company. Vertically integrated we are a poultry, grower, and processor of birds grown in a free range environment in sunny California. We offer year round full-time hours, 401k, and benefits. As a growing company, we are looking for dedicated people to grow with us and become a part of our success. All Pitman Farms employees are challenged to meet the tradition of the Pitman Family to produce only the highest quality products. This is done through hard work, honest, integrity, passion and dedication in everything we do. Job description We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and be able to effectively communicate verbally and through email. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls and emails Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree

Job Type:

Full-time Pay:

$22.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Required)

Work Location:

In person