Quality Windows, Inc is currently hiring a Customer Service Representative to help us better serve our customers. We're looking for a customer-focused individual who is passionate about providing excellent customer service and is dedicated to solving our customers' product issues. The ideal candidate will be familiar with the company's products and services and have a strong working knowledge of the industry.

Responsibilities:

Answer customer questions by telephone and email. Help walk in customers in the showroom with quick customer service. Answer customer questions accurately and quickly. Build reports and analyses of client information. Can lift 75 pounds with ease Perform data entry of client information. Quote and order material Be detail-oriented. Have good interpersonal and problem-solving skills. Have a comprehensive knowledge or learn about glass, showers, and other home improvement projects is a plus Communicate with clients. Focus on Core Job Duties Such as Customer Service Being comfortable billing out clients and collecting Able to quickly create invoices and detailed quotes Experience in reading plans is a plus Experience in architectural window and door sales Experience with vendor and client communication Be able to work with a team and grow within the team

Detailed Job Description:

• Scheduling the glazing department and help schedule windows and doors department
• Confirm appointments daily
• Tagging products and calling will call customers to set up pick up
• Liason and cordinate with contractors about schedules, customers, and any changes
• Supply customers with regular updates about their orders and scheduling
• Handle customer complaints, find solution to their issues, and maintain a positive relationship between both parties
• Create glass, Window rescreen, and new screen quotes
• Managing shipments from origin to destination to ensure customer satisfaction
• Manage Daily emails/phone calls from customers
• Help unload shipments psychically
• Assist walk in customers daily
• Make sure proper payments are collected
• Adding 2.9% surcharge to clients payments when paying with cc
• Sending demand letters
• Monitor and collect by phone, email, and mail
• Recording notes in diary
• Applying price increase in smart tool box (customer data base system)
• Creating customer accounts
• Assist Store Manager in daily clerical tasks
• Bill out customer invoices, build customer invoicing folders, file away and keep track of all the customers who owe money.
• Must be able to work every other Saturday
• Must be local and able to open the store by 7:45 every morning and work till 5pm.

Work Remotely No Job Type:

Full-time Pay:

$21.00

• $24.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Work Location:

In person