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BayOne Solutions
GCC Customer Service Representative
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
GCC Customer Service Representative#26-02732
Santa Clara, CA
Onsite Job Description
General Job Summary
"One Stop Shop" for customers for any type of Services requests. This includes Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch. Face of Applied Materials for 24x7 call center support. Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales, and internal organization. Key Responsibilities (key duties & accountabilities)
- Responsible to process and maintain customer request via emails and phone call in SAP CRM System
- Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
- Responsible in managing customer escalation by working closely with internal stakeholders
- Required to use existing procedures to problem solve customer escalation and follow up
- Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
- Required to adhere to business, operation procedures, and financial policy. Incoming knowledge or know-how requirements
- Strong communication skill - written and spoken (Ability to Use Positive Language)
- Knowledge of product or service
- Strong spoken and written English
- Additional language skill - for multiple region support
- SAP/CRM/ Supply chain process knowledge is a plus