We have the following position:

Customer Service Representative

SALARY RANGE

$23.00/hour - $24.50/hour Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face.

ESSENTIAL DUTIES

Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions Effectively communicate the various commercial and industrial services available and the cost associated with the service Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system Follow proper phone etiquette and procedures in accordance with Burrtec's guidelines Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints Assist walk in customers, processes / post payments and performs cash register functions Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups Resolve billing disputes and effectively interprets and explains account history Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges Perform suppress billing functions Handle return mail by gathering accurate customer information and resubmitting the bill Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly Print invoices that have been generated Process refund request according to procedures and brings them to a \"0\" balance Experienced in debt collections with a focus on account follow-up and resolution of past-due balances Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements Ensures compliance with company policies and applicable regulations throughout the collections process Audits credit balances The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer. Good oral and written communication skills. Good listening skills and ability to elicit information. Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers. Flexible and have ability to handle multiple tasks. Detail oriented and have concern for quality. Computer Skills and ability to operate a 10-Key are required. Ability to learn and correctly interpret and apply policies and procedures. Ability to calculate change and file alpha & numeric documents. Demonstrates professionalism while maintaining positive and respectful customer relationships Strong attention to detail and organizational skills to manage multiple accounts effectively Maintains a positive attitude

TRAINING AND EXPERIENCE

Previous customer service experience, required Previous call center experience, preferred

PHYSICAL

Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain. Hearing sufficient to understand conversations, both in person and on the telephone. Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine.

WORKING CONDITIONS

Will work in an office environment and have daily contact with the public. 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