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DME-Direct.com
Customer Service / Order Fulfillment Rep. (Valencia Office)
Entry-Level JobVerifiedNo experience needed
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Service / Order Fulfillment Rep. (Valencia Office) DME-Direct.com Valencia, CA Job Details Full-time $19 - $25 an hour 1 day ago Qualifications Some college Packing Adaptability Stocking Picking & packing Full Job Description DME-Direct.com is a national durable medical equipment company that has provided top-quality medical and sports braces to medical facilities, the US Military, schools, sports teams and individuals for over 25 years. We're looking for a customer-oriented service representative to provide product information and facilitate orders from our website. The job requires the applicant to be able to pull product, package and stock items that weigh as much as 60 pounds each. The best applicant would be patient, empathetic, and able to communicate clearly with the customer. The goal is to ensure excellent service, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage incoming calls to make orders on our website Pull and package the order Create shipping labels to send the items out Handle customer concerns, and provide appropriate solutions Skills Customer support experience or experience in order fulfillment Individuals with an interest in Physical Therapy, Chiropractics, Kinesiology, Sports Medicine or Nursing would be ideally suited to join our team Strong phone handling skills and active listening Familiarity with internet searches and computer skills Ability to adapt/respond to different types of customers Ability to multi-task, prioritize, and manage time effectively While knowledge about how to treat or prevent orthopedic injuries is very helpful, we will also teach these things to a suitable applicant. The position is from 7:15 AM - 3:45 PM Monday through Friday, but please note that we will also consider a college student that could work part-time in the mornings.