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HS
Helpmates Staffing Services
Customer Support Role 841024
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Support Role 841024 Santa Monica , CA 90404
Posted:
09/04/2026Job Category:
Office Clerical and Administration Job Number:
841024 Job Description Customer Support Role - Urgently hiring in Santa Monica!Job Title:
Customer Support Representative Pay:
Competitive salary (based on experience)Hours:
Monday to Friday, 8:00 AM - 5:00PM Start Date:
ASAP Looking for a career that values stability, growth, and a positive work environment? Join a dedicated team at a renowned company with 70 years of heritage in designing luxurious bathroom and kitchen fittings as a Customer Support Representative in Santa Monica, CA, and make a difference every day. As a Customer Support Representative, you'll be the friendly, helpful face for our customers, providing essential support and ensuring their needs are met with professionalism and care. You'll work closely with the Office Manager, sales team, and other office staff to deliver excellent service and keep our operations running smoothly. What You'll Do As a Customer Support Representative, you will be responsible for- Answer incoming calls and reply to customer emails in a friendly, professional, and timely manner.
- Serve as the first point of contact for customer questions, order inquiries, and general requests.
- Provide customers with clear information and assist with straightforward questions and concerns.
- Gather necessary details when customers report issues and ensure they reach the right team members.
- Follow up on open matters to ensure customers receive responses or resolutions.
- Maintain a calm and helpful demeanor, even when customers are frustrated or issues arise.
- Prepare, organize, scan, file, and distribute customer and order-related paperwork.
- Assist with routine administrative tasks to support daily office operations.
- Keep customer records accurate within company systems and support team members as needed.
- Communicate order status, shipping, and availability details to customers.
- Collaborate with internal teams to obtain order information or resolve customer problems.
- Help escalate complex or unresolved issues to the Office Manager and ensure proper follow-through. What You'll Bring The ideal candidate for this role will have
- Strong communication skills, both verbal and written.
- A friendly, professional, and helpful attitude.
- Excellent organization and attention to detail.
- Dependability and punctuality.
- Basic computer skills and the ability to learn new systems quickly.
- Ability to speak confidently with customers over the phone and via email.
- Good judgment about when to resolve issues independently or escalate.
- Patience and composure when managing customer concerns.
- A team-oriented mindset and willingness to help with various office tasks. Why Join Us in Santa Monica?
- Enjoy a supportive environment that values professionalism, work/life balance, and camaraderie.
- Receive fully paid health, dental, and vision insurance, with company contributions to HSA.
- Benefit from generous paid time off: 2 weeks in the first year, increasing to 4 weeks from year 3.
- Participate in our 401(k) plan with company matching contributions.