Client Services Representative

Job Overview Are you passionate about delivering outstanding customer service? We're looking for enthusiastic Client Services Representatives! Join Moore Home Services, and you'll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience. As a Client Services Representative, you'll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you! What you'll be doing: Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate. Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns. Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution Proactively gain and maintain a complete understanding of our portfolio of products and services. Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times. Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts What we're looking for: 3-5 years of Call Center experience preferred HVAC & Plumbing Industry experience is a plus Ability to talk and type accurately; typing speed of at least 45 wpm Dedicated to providing superior client service Ability to manage multiple priorities within a fast-paced environment Strong judgment skills to make sound business decisions Proficient in Microsoft Suite Products, experience with

SERVICE TITAN

a plus Bilingual Spanish is a plus Consent to a pre-employment background check Physical Requirements Regularly required to sit; use hands to handle or feel and type Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues Frequently required to reach with hands and arms Occasionally required to stand, walk and stoop, kneel, crouch, or crawl May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus #MHSP Pay Range $21—$22 USD About Moore Home Services Moore serves Sonoma, Marin, Napa, Santa Rosa, Healdsburg and the North Bay area, with the highest quality, energy-efficient heating and air conditioning systems in the industry, as well as an unmatched level of knowledge and execution in plumbing services and indoor air quality packages. We are always hiring friendly people who share our values of character, honor, and integrity. We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act. Privacy Policy