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C
Confidencial
Customer Service Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Our team is growing fast, and we're looking for ambitious individuals eager to build a future in telecom sales. As a Customer Service Associate, you'll be the face of AT&T's business solutions, helping clients understand the products that drive their connectivity and efficiency. This Customer Service Associate role is your opportunity to step into a career-focused position where you'll engage businesses, support their telecom needs, and grow professionally from day one. Your Day-to-Day - Customer Service Associate Engage with business customers face-to-face to understand their telecom needs and present appropriate AT&T solutions. Educate clients on product features and value, guiding them through purchase decisions. Drive sales conversations with confidence, professionalism, and genuine customer care. Assist in onboarding new customers and ensuring a smooth activation experience. Support campaign goals through brand representation and lead generation. Maintain accurate customer records and process updates efficiently. Participate in training sessions designed for Customer Service Associates. Contribute ideas to improve customer engagement and sales strategies. How You Qualify as a entry-level